---
title: Nixpert.chat biz plan
---

# Problem

Nix is hard to use, especially hard to get started with. But the benefits are
compounding for companies that do adopt it.

The major pain point is getting help: devs often can't go to IRC because it's
hard to use or they are prevented from doing so by confidential company
information.

# Solution

We create a paid chat service where devs can quickly get answers to
questions. We'll have a hosted chat client that is easy to use, maybe just use
slack or something.

# Key Metrics

- Number of customers
- Questions answered per shift
- Hours of availability (24/7)

# Unique Value Proposition

## High-Level Concept

Direct-line support for your infrastructure and build code. Like monadfix.com for Nix stuff.

# Unfair Advantage

- first mover

# Channels

- write articles on:
  - common solutions
  - benefits of nix
  - highlight nix tool
  - highlight nix function or technique

# Customer Segments

- crypto companies
- ml companies

## Early Adopters

- startups, nix companies I know?

# Cost Structure

- hourly wages for staff
- infrastructure costs
  - chat server via prosody
  - errbot for common questions?
  - jitsi video chat
  - hosted chat room via conversejs.org or JSXC
  - chat clients (Dino, iOS: Trillian)

# Revenue Streams

- $500 - $1500 monthly subscription for companies
- pair-programming sessions for added $150/hr

# Growth plan

## Unicorn Requirements

### Sales Penetration

## Support requirements

### Tech Infra

### Customer Support